All Returns
For all returns we strongly recommend that you use a traceable postage service such as recorded delivery. If for any reason your returns package is not delivered to us, you will need to provide us with the post office tracking number/proof of postage so we can send you a replacement product or give you a refund. To receive a replacement product or refund, you must fully complete the return slip. No replacements, exchanges or refunds will be given until the returned product is in our possession.
Damaged Product
If for any reason your product is damaged when you receive it:
- The product must be returned to us within 14 days of original date of dispatch to you
- Please complete the return slip attached to the delivery note and send it back to us with the damaged product
- After examining the damaged product, we will dispatch a replacement within 24 hours of receiving your returns package or give you a full refund if required.
Incompatible Product;
If your product is not compatible or we have sent you something different to what you ordered:
- The product must be returned unused with the seal still intact
- We must receive the returned product within 90 days of original date of dispatch to you
- Please complete the return slip attached to the delivery note and send it back to us with the product
- After checking the product will dispatch the compatible?product?within 24 hours of receiving your returns package or give you a full refund if required.
Faulty Product
If you believe your product?is faulty:
- We must receive the faulty product within 90 days of original date of dispatch to you
- Please complete the return slip attached to the delivery note and send it back to us with the product
- After examining the product we will dispatch a replacement within 24 hours of receiving your returns package or give you a full refund if required.
Non-Faulty Compatible Product
If you have incorrectly ordered an item or it is no longer required:
- The product must be unopened and unused with the seal intact
- We must receive the faulty product within 90 days of original date of dispatch to you
- Please complete the return slip attached to the delivery note and send it back to us with the product
- After checking the product we will dispatch the correct product within 24 hours of receiving your returns package or give you a full refund if required.
Discounted/Free Products
If you want to return a product bought at a discount please follow the process from one of the options above. If you wish exchange the discounted product for another item at a difference price, you will need to pay any additional product cost before we dispatch the item. Free products are non-returnable and are not eligible for exchange or a refund.